Please join me in congratulating the following winners for “Suddath Van Operator of the Month” for February. Each winner will receive a letter of congratulations, a certificate and a check for their outstanding service and performance. For those of you who have an opportunity or may interact with these Van Operators on a daily basis, please take a moment and let them know how much they are appreciated!
February 2013 Winners
Mike Anzalone – 488
The Continental Van Operator of the Month for the month of February is Mike Anzalone from 488, our Ft. Lauderdale branch. Mike has a perfect driver rating score of 1 and his SPR score is 71252. He has a near perfect updating score at 99.29% and a customer rating of 94.4%. Mike was nominated by our Customer Service team for his exceptional customer service during the month of February. Mike had a move which included a large picnic table with sentimental value to the shipper. The picnic table would not fit in the new home, so Mike kept it with him for a couple of days while making other deliveries. He went back to the shipper’s house to meet the third party technician, who found he could not disassemble it. Mike waited while the shipper went to get a u-haul truck to bring it to a friend’s house so he could assist them. In addition, Mike agreed to do the unpack a day early because the apartment complex was having concrete poured. Julie Waite stated “I have not had a Van Operator go above and beyond like Michael did with any of my moves. You could tell that his number one priority was the shipper and he was willing to do anything to provide superior service, even with all the hurdles he had to endure”. Kudos to Michael!
February’s Master Fleet Van Operator of the Month is Brandon Jacobsen. Brandon’s driver rating score is a perfect 1. He has an SPR score of 62499 and an impressive 96.92% updating score. Brandon is one of those up and coming stars that we so drastically need in our business. Steve Nygren states “I wish we could multiply him by ten. Brandon is a self starting, go getter that is always on time and actually thinking way ahead to avoid potential issues. I always know he is on task when he asks me questions about an upcoming load, many times something I didn’t even think of. This is the kind of communication that creates a successful van operator and operations team”. Brandon’s efforts have recently earned him a Continental position. Exceptional job Brandon!
February’s Special Products Van Operator of the Month winner is Keith Klein. Keith runs for 282, our Milwaukee, Wisconsin office. Keith has a perfect claims score of 100%. His SPR is 75566 and he has a near perfect updating score of 99.07%. Keith does a bit of everything. He hauls household goods, special commodities, electronics, motorcycles, cars and tradeshows. Keith had some trying moves this month and completed them in a professional manner and most importantly, as a team player. Keith has also recruited us two over the road drivers during the month of February. We are very proud of Keith!
We are fortunate to have these three gentlemen on our team as well as all our Van Operators who have a very challenging job to perform every day. Please be sure to take time to thank them as you have the opportunity.