Over the years, certain customers do stand out. Celebrities are memorable for several reasons. I’ve moved Ken Griffey Jr. and his family twice. On the second move, I told Ken Griffey that his new home was a walk-in Wal-Mart because he had an elevator that went up four floors. I remember they wanted their piano moved to one of the upper floors. We had to take it off the piano board to get it on the elevator but we managed to move it without hurting the piano or ourselves.
Moving famous people is always interesting. I’ve moved John Glenn twice. I moved both Shaquille O’Neal and Ken Griffey Jr. from a big house to a bigger house. It’s not hard to figure out why. I’ve always found customers who are famous to be nice and friendly, whether they’re actors, wrestlers, or other celebrities. Some of them are quite interesting, too.
Little kids from just about any family are memorable, too. They’ll often ask questions about how to pack, or where I live or sleep and so on. If they’re a little bit in the way, I’ll give them white packing paper and some crayons and they’ll settle down. Once everything is moved into the new place and the parents want to remove the labels from the boxes, I suggest letting the kids collect them and then giving them a reward at the end of the day for how many they have. I’ve had many nice remarks made about that on customer surveys.
Mike B., Suddath
