Your Corporate Move Coordinator is dedicated in more than one way. We assign a dedicated customer service representative to your account. And, your Move Coordinator is dedicated to your satisfaction.

Dedicated Move Coordinator
We want you to have one principal contact for all of your employee relocation needs. To do that, we make sure that your Move Coordinator knows your transportation policy and your procedures, understands your goals and objectives in employee relocation, and provides you with the information you need.

Your Move Coordinator is also a one-stop call for your transferees too. They will talk with someone who is familiar with their relocation, your policy and procedures, and who can answer questions, address special requests, and - most importantly - make the move process as easy as possible. We want your transferees to see their relocation as a benefit you provide to them.

Quality Counts
And we count quality. We use a Quality Satisfaction Survey to measure results. Our survey asks transferees to rate every aspect of the service they receive. We use the information to identify trends, inform our Quality Process, and assist our Move Coordinators and other service providers in the continuous improvement of their service delivery.

Results
We've seen the results. One of our Move Coordinators, Erica Beiser, has been honored with United's Heart of Quality Award, and Crista Carrigan was recognized with an Honorable Mention. That's in addition to the three Customer Choice Awards and the 2004 President's Quality Award that recognize Barrett's overall achievements in Quality.

We've seen the results of training. Customer Satisfaction.

Top-notch Training, Award-winning Service Shipping and storing your inventory, goods and equipment is no simple task. That's why we have only the best, most experienced shipping and warehousing teams. Teams that focus on continuous quality improvement. Analyzing and re-analyzing procedures and techniques. Striving daily to improve, perfect and implement standards that will keep your good safe and secure en route and in storage.

An ISO 9001-certified organization, Barrett Moving & Storage applies best practices to ensure quality, world-class service and customer satisfaction. Each member of our dedicated high-value division is trained to transport, handle, store, pack, load and administer your goods according the most stringent guidelines.

An award-winning team. United Van Lines conducts extensive customer service surveys through an independent third-party rating service. In the past ten years, we've won more than nearly 100 {verify} awards from United Van Lines for quality, safe driving, low claims and customer service.

Movers not shakers
Our household goods van operators are professionals with experience. They take pride in delivering the best quality service on every move, and they have the awards to prove the results. In the past decade, we've won over 60 Van Operator of the Month and two Van Operator of the Year awards from United Van Lines. Among our awards for loss prevention and safety, our high-value drivers top the list. In 2004 our long-time van operator Pat Murphy was recognized with the American Moving & Storage Association's Lifetime Achievement Award. He's still delivering the kind of service that earned him that award.

You can count on our van operators to understand transferees' needs and the stresses and strains of moving. They know that arriving on time, safely, and damage free is just one part of quality service delivery. Making the move as stressless as possible is just as important.

Sharp thinking problem solvers
Everyone you work with is trained to spot potential problems and find ways to prevent them from happening. Our customer service people know what to ask and when to listen. Our people are as protective of the relationship as they are with your transferees' household goods.

Someone to handle every detail
Your Customer Service Representative makes sure all the planning, moving, follow up, and communications are tight. We care about the details and the big picture. We know you're busy, so handling those details up front saves you time and energy too.